The customer has the right to return the product within 24 hours of receiving the product.
The customer shall bear the shipping, return and payment fees upon receipt
- In the event that shipping is free, the customer shall bear the original shipping fees and shipping the return
Guilds, broaches, abaya dresses, bras, and digital gift cards are not refundable.
The product must be returned in the same condition in which it was received, without shortages or defects.
Rosa Corporation shall bear the return fees in the event that the reason for the return is a manufacturing defect in the product or a difference in size on its part.
– The amounts due to the customer are recovered within 14 working days from the date of the administration’s approval of the return process and product inspection.
- The customer is not entitled to ask the Rosa Foundation to return the money immediately in any case, and the transfer takes place as described above within 14 working days of the return’s arrival to our warehouse and approval of the return.
The customer has the right to replace the product within two days of receiving the product.
The product must be returned in the same condition in which it was received, without deficiency or defect.
- The customer bears the shipping fees.
Unions, subtractions and abaya dresses are not replaced.
Rosa Corporation shall bear the replacement fees in the event that the reason for the replacement is a manufacturing defect in the product or a difference in size on its part.
- The exchange procedures at Rosa Corporation do not begin until after the product has been received and verified by the customer.
- Rosa Foundation is not responsible for the delay of the product with the shipping company during the exchange.
– The product will be replaced within 7 to 14 working days after checking the validity of the replaced product and according to the available stock.
